At Cruise Universe, we diligently collect various pieces of information when you make a reservation for a product or service.

Information we collect

At Cruise Universe, we collect a range of Personal Data following our Privacy Policy.

• This includes information that users voluntarily share, such as their name, address, phone number, payment and credit card information, and email address.
• Additionally, we automatically collect certain usage data when users visit our website, including their IP address, geographic data, search preferences, device information, and browsing patterns.
• Furthermore, we gather data when users engage with our customer support or make reservations on our platform. This may include submitting reviews, making bookings for others, or addressing any disputes related to reservations.

It is important to recognize that, unless required by law, we may also collect sensitive information such as national ID numbers, race, marital status, and health or religious beliefs. We are dedicated to handling and protecting all collected data per our Privacy Policy.

It's noteworthy that we do not retain credit card information in our database, as all online transactions are handled through PayPal. Nevertheless, we maintain records of your travel and personal information.

What will we do with your information?

• We will meet your requests for products and services, which includes creating a user account, managing and confirming your reservations and bookings, and maintaining communication regarding our offerings, your inquiries, special requests, cancellations, and rewards.
• Additionally, we will respond to your questions, comments, and feedback, investigate any issues you may encounter with our products and services, and manage the processes related to reservations, bookings, payments, and business analytics.
• We may reach out to you with marketing communications through various channels, including mobile push notifications, emails, SMS, MMS, and telemarketing calls, to inform you about products and services that may interest you.
• Furthermore, we may conduct surveys, market research, and development, or provide information about our services on our website or other sites you visit. We are committed to enhancing the user experience on our website, conducting internal training, and monitoring your site usage to ensure a seamless experience.

We may utilize your details to occasionally reach out to you concerning service or sales opportunities. Rest assured; we do not engage in unsolicited communications; our outreach is driven by what we believe could be advantageous to you.

At times, we may also track your IP address to verify your location, minimize the risk of malicious activity, and enhance your overall website experience. As for tracking cookies, we employ standard industry analytics to monitor our visitors.

Use of Cookies

The software utilized for this purpose may place cookies on your device to aid in traffic analysis. Additionally, there might be other third-party software, along with our user login and tracking code, that utilizes cookies to log your IP address, location, and site usage for analytical purposes.